Legal
Service Terms
The deal, in plain words: what you pay, what you get, and how either of us walks away.
These terms are the agreement between Klinikar.ai (operated by [YOUR COMPANY NAME, Registration No. XXXXXXX-X] — "we", "us") and the business signing up ("you"). By signing up you agree to them.
What the service is
Klinikar.ai answers your customer enquiries on your behalf — instantly, around the clock, in English, Chinese and Malay — follows up with customers who go quiet, and sends confirmed bookings to your WhatsApp. We set it up for you using the services, prices and opening hours you give us. It is a service for businesses, not consumers.
What it costs
The price is the one shown on the plan you chose at sign-up, in Ringgit Malaysia, per month. There is no set-up fee and no commission on your jobs — 0%, always. Prices for new terms may change; a price you have locked in does not change during its committed term.
The Founding 50 plan
The founding price is in exchange for a 12-month commitment. It stays locked at that price for those 12 months, and renews after that at the then-current standard price unless you cancel.
The 30-day guarantee
If within your first 30 days Klinikar.ai has not brought you more booked jobs than it cost, tell us on WhatsApp and we will refund every ringgit you have paid. One message, no forms. The guarantee applies once per business.
Paying
Payment is monthly in advance, by the payment method offered at checkout. If a payment fails or a transfer does not arrive within 7 days of its due date, we may pause the service until it is settled.
Cancelling
Monthly plans: cancel any time by messaging us; the service runs to the end of the period you have paid for, and nothing further is charged. Founding plan: the 12-month commitment stands (that is what the price is for), except where the 30-day guarantee applies.
Your part
- Give us accurate services, prices and opening hours, and tell us when they change.
- Respond to the bookings we send you — the assistant makes appointments in your name.
- Use the service lawfully and only for your own business.
What we promise — and what we cannot
We work to keep the assistant answering accurately and around the clock, and we fix problems quickly when you flag them. But we do not promise a specific number of enquiries, bookings or revenue — examples and figures in our marketing are illustrations, not guarantees. The service also depends on WhatsApp, which belongs to Meta; if WhatsApp itself is down or changes its rules, that part is outside our control.
Liability
Neither of us is liable to the other for indirect losses. Our total liability to you is capped at the fees you paid us in the 3 months before the claim. Nothing in these terms removes rights that Malaysian law says cannot be removed.
Ending for cause
We may suspend or end the service if it is used unlawfully, abusively, or to mislead consumers, or if payment stops. You keep your own customer data either way — ask and we will export your leads and bookings for you.
Changes and law
If we change these terms in a way that matters, we will tell you at least 14 days before it takes effect; if you disagree, you may cancel before it does. These terms are governed by the laws of Malaysia.
Last updated: 1 September 2026.